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Recently, I had a client invite me to their Global Security Conference where they had me address a number of questions, discuss my thoughts on a couple of topics, and make recommendations on moving forward with their reporting capabilities.
Attending this conference reminded me of my 12 year tenure as a system administrator of PPM’s legacy program, IRIMS, prior to joining the PPM team. During this time, I discovered some valuable lessons regarding incident management needs within an organization.
First and foremost, I discovered that as much as I knew based on experience, education and my CPP designation, I never stopped learning and growing with my reporting needs. As much as the job remained very similar in many ways, so much evolved over the years: the need to report, the metrics required, how those metrics were tracked, and—last but not least—the reporting software itself. Beyond that, once other departments started realizing the information that we could provide, the need for cross departmental reporting evolved as well.
And that’s what caught my attention at this conference; an Investigations & Physical Security team, hosting a Global conference, invited members of their Employee Health & Safety team as well as their Business Continuity team so those groups could understand the type of data Perspective could provide, either because they could begin using the product directly, or so they could start receiving metrics from the Investigations team.
It also caught my attention that they were willing to take a bold step and make changes to their initial setup even though it was working for them and accomplished their needs very well. With Perspective having had two fairly major releases since they went live with the tool, they realized the value to their department, and organization, in the added functionality of activity tracking and enhanced losses and recoveries tracking and as a result, updated their setup.
It was good to see an organization not only taking their reporting seriously, but also understanding that reporting requirements evolve; they had to be willing to investigate—and initiate—change. They recognized the need to include all their departments when crafting their organizational reporting strategy, ensuring all groups within their organization had their needs met. And I’m happy to see my own experience still holds true to this day.
To find out more about how Perspective can help you with your reporting capabilities, request the Perspective Product Tour.
—Dale Yushchyshyn, CPP, Director, Implementation Services
