As a security department, you’re running multiple electronic security systems and software applications, you’re managing a security team consisting of internally funded resources, and (possibly) externally provided resources. On top of this, you also need to minimize security program costs, prevent and mitigate incidents, and demonstrate security program value to senior management.
One simple and effective way to positively impact these requirements and objectives is to integrate your electronic systems with your incident management software. What does this look like? What are the benefits?
Your systems are generating alarms and events that must be reviewed, acknowledged, responded to, and reported on. When these systems operate independently from your incident management and computer-aided dispatch (CAD) software, your security management processes and data are not linked. And in most instances, your staff must re-enter incident data which originated in your electronic security systems into your incident management software. If you’re running CAD software, there’s even more duplication as events are triggered in your electronic systems, but managed by the CAD system. When all of the incident handling processes are complete, the resulting security management data resides across multiple applications and systems. When you need to generate security reports and metrics, this will be (another) manual, non-standard process, requiring manual data consolidation from multiple systems and software applications.
Integrating your systems to your incident management software can eliminate these challenges. All electronic systems, events, and alarms can be configured to auto-create and auto-populate records in the incident management database. Where real-time response is needed, events and alarms may be routed into the native CAD module with standardized scripts and operating procedures. Event and alarm data is retained permanently in a common database regardless of the electronic security system it originated from. Configurable, standard, and advanced reports across all security management data are now available on demand, or may be distributed automatically.
This can all be accomplished with scalable, off-the-shelf integrated solutions that delivers immediate cost savings with a payback period typically 90 days or less. Savings are realized through the minimization or elimination of manual data entry, reduction in 3rd party service provider costs, improved efficiency with investigation and case management, and creating a unified database for all security management data.
PPM offers a number of integrated solutions to leading manufacturers in the access control, video surveillance, duress, mass notification, and geospatial segments. Contact isd@ppm2000.com or visit http://www.ppm2000.com/products/integrations/ for more information.
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